Getting Started with E-Gate Help
Welcome to the E-Gate Quick Reference Guide. This help file is designed to quickly give you tips and technical solutions.
If you need help with one of the E-Gate services, click on the "E-Gate Help" from the left side menu, then click the service name.
The "Library" section includes comprehensive information about symbol input method, exchange codes, indices legend, currency codes, Market Maker IDs, trading schedule and glossary.
Got a problem? Check out the "Troubleshooting" section, especially the Technical FAQs page.
You are welcome to use our Live Support service (a chat room operated 9:00 am - 6:00 pm ET on trading days) or email Technical Support at support@alphatrade.com. If for any reason you would prefer to speak to someone in person, please call 604-986-9866 or toll-free 1-877-288-7799 and ask for Technical Support.
For E-Gate to work properly, we recommend you clear your browser's cache. For instructions on how to do this, please Click Here.
In this E-Gate Help and E-Gate Tutorial, we frequently use 'Click' or 'Left click', 'Right click', 'Double click' and 'Enter', please find what we mean below.
| Click or Left click | Right click | Double click | Enter |
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