E-Trax Help/Tech Support

Some Helpful Tips:

  • For help on Symbol Entry, click here.

  • For Indices Legend, click here.

    Note: These index symbols are good to be used on any E-Trax tool with symbol input field. However, to use them in your HTML code when you customize our E-Trax for your site, you need to do the following replacement:

    • replace & with %26
    • replace @ with %40
    • replace $ with %24
    • replace $$ with %24%24

    Also note: some indices provide end of day data (EOD) only.

If you have any problems or questions about our E-Trax product, please fill out the form below to be contacted by AlphaTrade support. We will respond to your concern as soon as possible during business hours.

You may also contact us by phone at 1-800-681-7503 or 604-986-9866 and we would be happy to assist you.

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